Availability and delivery times vary by item. In-stock items typically arrive within 7–15 business days. Large or specialty lighting may take 35–50 business days, while made-to-order pieces generally require approximately 6–8 weeks. Please contact us for an estimate for your specific item.

We aim to present every product as accurately as possible through detailed images, close-ups, and material views. Additional photos may be available for selected products. Contact us with the product name or link, and our team will be happy to check for you.

Please note that colors may appear slightly different depending on lighting conditions and screen settings.

Please review the fixture’s dimensions and hanging height before ordering. For pendant lights and chandeliers, measure your ceiling height and check that the fixture will have enough clearance above furniture and walkways. Also confirm that your ceiling can support the fixture’s weight.

If you need help checking the measurements, contact us with the product link and your ceiling height.

Yes, bulbs are included with Avelond lighting fixtures. Bulb type, base, wattage, and quantity vary by design and size; please check the product’s Details section for the specifications of your selected fixture. Models with integrated LEDs have a built-in light source and do not use replaceable bulbs.

Dimming compatibility varies by fixture. If the product details state that the fixture is dimmable, you can use a compatible dimmer switch to adjust its brightness. A dimmer switch is not included. Please check the product details before ordering.

Certification varies by product. Please check the product details for its applicable safety certification and dry-, damp-, or wet-location rating. If you need help confirming a specific fixture’s rating, contact us before ordering.

Some fixtures can be installed on sloped or vaulted ceilings. Compatibility, supported ceiling angle, and any required accessories vary by product. Please check the product details or contact us with the product link and your ceiling angle before ordering.

Hardwired fixtures should be installed by a qualified electrician. Larger or heavier fixtures may also need additional ceiling support. Please review the product details for installation requirements before ordering.

Eligible fixtures may be returned within 30 days of delivery. They must be unused, unassembled, in resalable condition, and returned with their original packaging and protective materials. Contact us before sending a return so we can confirm eligibility and provide instructions. Custom-made and personalized items are final sale unless they arrive damaged, defective, or incorrect.

Please inspect your order upon delivery. If your lighting fixture arrives damaged, defective, incomplete, or incorrect, email support@avelond.com within 72 hours of delivery. Include your order number and clear photos of the fixture, outer packaging, and shipping label. We’ll review the issue and arrange an appropriate resolution.

Replacement parts may be available depending on the fixture and component. Contact us with your order number, product name, and a photo of the part you need. Our customer care team will check the available options.