Privacy policy

At Avelond, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, shared, protected, and retained when you visit or make a purchase from avelond.com.

By using our website, you agree to the practices described below.

1. Privacy Commitments

Commitment	Details
Secure Collection	We collect personal information through secure pages protected by SSL encryption.
No Sale of Personal Data	We do not sell customer contact information or personal data.
Limited Use	We use personal information only to process orders, provide customer service, improve our website, and support secure transactions.
Advertising Consent	We will not use your personal information, photos, or order details for advertising without your consent.
Controlled Access	Customer information is accessed only by authorized personnel and trusted service providers when necessary.

2. Information We Collect

Information Type	Examples
Contact Information	Name, email address, phone number
Order Information	Billing address, shipping address, order details, purchase history
Payment Information	Payment details processed securely by third-party payment providers
Device Information	IP address, browser type, time zone, device type
Website Activity	Pages viewed, products viewed, referring pages, search activity, cookies, pixels, and log data

We do not store full credit card numbers on our own servers.

3. How We Use Your Information

Purpose	Details
Order Fulfillment	To process payments, arrange shipping, provide invoices, and complete delivery
Customer Support	To respond to questions, return requests, refund requests, and service issues
Fraud Prevention	To screen orders for potential risk, fraud, or unauthorized activity
Website Improvement	To understand how customers use our website and improve the shopping experience
Legal Compliance	To comply with applicable laws, payment rules, tax records, and lawful requests

4. Cookies and Tracking Technologies

Technology	Purpose
Cookies	Help our website remember your preferences and shopping activity
Log Files	Record website activity such as browser type, IP address, and pages visited
Web Beacons, Tags, and Pixels	Help measure website performance and advertising effectiveness

You may disable cookies through your browser settings, but some website functions may not work properly.

5. Sharing Your Information

We only share personal information when necessary to operate our business and provide our services.

Service Provider Type	Purpose
Website Platform	To operate and manage our online store
Payment Processors	To securely process payments and prevent fraud
Shipping Carriers	To deliver orders and provide tracking updates
Analytics Providers	To understand website performance and customer behavior
Customer Service Tools	To respond to customer inquiries and support requests
Legal or Compliance Parties	To comply with applicable laws, lawful requests, or protect our rights

We do not sell your personal information to unauthorized third parties.

6. Payment Security

Security Measure	Details
SSL Encryption	Our website uses SSL encryption to protect data transmission.
PCI-Compliant Processing	Payments are processed by secure third-party payment providers available at checkout.
No Full Card Storage	Avelond does not store full credit card numbers on its own servers.
Fraud Screening	Orders may be reviewed to help prevent unauthorized transactions.

7. Your Privacy Rights

Residents of certain U.S. states, including California under the California Consumer Privacy Act (CCPA/CPRA) and Virginia under the Virginia Consumer Data Protection Act (VCDPA), may have specific rights regarding their personal information. Depending on your location and applicable law, you may have the right to:

Request Type	Description
Access	Request a copy of certain personal information we hold about you
Correction	Request correction of inaccurate personal information
Deletion	Request deletion of certain personal information, subject to legal or business record retention requirements
Opt-Out	Request that we limit certain marketing communications where applicable

Note for U.S. Residents (CCPA/CPRA Opt-Out): Although Avelond does not sell your
personal data for financial counters, we utilize standard tracking cookies and advertising pixels to optimize cross-context behavioral marketing. If you wish to formally exercise your statutory right to stop this data sharing, please submit an explicit request to support@avelond.com with the subject line 'CCPA Data Opt-Out'. We will verify and completely log your restriction within 15 days

To submit a privacy request, please contact us at support@avelond.com. We will verify your request and respond within the timeframe required by applicable law.

8. Data Retention

Data Type	Retention Practice
Order Records	Retained as needed for order history, customer support, fraud prevention, accounting, and legal compliance
Customer Service Records	Retained as needed to resolve inquiries, returns, refunds, and service issues
Website Activity Data	Retained as needed for analytics, security, and website improvement

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

9. Minors

Avelond is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected, we will take reasonable steps to delete it.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website operations, legal requirements, or service providers.

Any updates will be posted on this page with the revised effective date.

11. Contact Information

Information	Details
Brand Name	Avelond
Operating Company	Lanpo Cross-Border E-commerce Co., Ltd.
Website	avelond.com
Email	support@avelond.com
Phone	+86 19083356877
Customer Service Hours	Monday-Friday, 9:00 AM-6:00 PM(GMT+8) /6:00 PM-3:00 AM (Pacific Time) Our designated Data PrivacyCompliance Officer reviews and resolves all data access or deletioninquiries within 24 business hours.
Business Office	Room 307, 3rd Floor, 102 Bayi Avenue, Xihu District, Nanchang City, Jiangxi Province 330003, China
Primary U.S. Fulfillment Warehouse	621 US-1, Unit D, North Brunswick, NJ 08902, United States