At Avelond, we are committed to providing a secure and transparent checkout experience. Please review the payment and billing information below.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- PayPal
- Google Pay
- Shop Pay
All transactions are processed in United States Dollars (USD).
Billing Process
Payment Authorization
Your payment is authorized and charged at the time of purchase.
Order Confirmation
After checkout, you will receive an order confirmation email containing your order details.
Invoice Requests
If you require a formal invoice or receipt, please contact our support team at support@avelond.com.
Payment Security
SSL Encryption
Our website uses Secure Socket Layer (SSL) encryption technology to protect information transmitted between your browser and our store.
PCI-Compliant Processing
All payments are processed through secure PCI-compliant third-party payment providers available at checkout.
Card Data Protection
Avelond does not store full credit card information on its own servers.
Taxes & Charges
Sales Tax
For shipments within the United States, Avelond does not collect sales tax at the checkout screen. The final order price displayed before your payment confirmation represents the absolute total cost you pay. Any local regional compliance taxes are fully absorbed by Lanpo Cross-Border E-commerce Co., Ltd.
No Hidden Charges
The amount shown at checkout is the amount charged by Avelond for your order.
Import Duties
Orders shipped within the United States do not require customers to pay additional import duties upon delivery.
Fraud Prevention
To protect our customers, some orders may be reviewed for:
- Payment verification
- Address verification
- Fraud prevention screening
- Unusual purchasing activity
If an order flags any severe billing anomalies during our standardized PCI-compliant gateway screening, our verified team will contact you via email within 12 business hours to secure identity validation. If verification cannot be mutually aligned within 24 hours, the transaction will be automatically canceled and 100% fully refunded to the original payment method.
Order Cancellations & Refunds
Before Shipment
Orders may be canceled for a full refund before entering the shipping phase.
After Shipment
Once an order has been shipped, it cannot be canceled directly. Please refer to our Return & Refund Policy for return eligibility.
Refund Method
Approved refunds are issued to the original payment method used for the purchase.
Need Help?
For billing, payment, or security-related questions, please contact us.
Email: support@avelond.com
Phone: +86 19083356877
Customer Service Hours
Monday–Friday
9:00 AM – 6:00 PM (GMT+8)
Company Information
Avelond is operated by Lanpo Cross-Border E-commerce Co., Ltd.
Business Office
Room 307, 3rd Floor, 102 Bayi Avenue
Xihu District
Nanchang City, Jiangxi Province 330003
China
Primary U.S. Fulfillment Warehouse
621 US-1, Unit D
North Brunswick, NJ 08902
United States