At Avelond, we are committed to providing a secure and transparent checkout experience. Please review the payment and billing information below.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Google Pay
  • Shop Pay

All transactions are processed in United States Dollars (USD).


Billing Process

Payment Authorization

Your payment is authorized and charged at the time of purchase.

Order Confirmation

After checkout, you will receive an order confirmation email containing your order details.

Invoice Requests

If you require a formal invoice or receipt, please contact our support team at support@avelond.com.


Payment Security

SSL Encryption

Our website uses Secure Socket Layer (SSL) encryption technology to protect information transmitted between your browser and our store.

PCI-Compliant Processing

All payments are processed through secure PCI-compliant third-party payment providers available at checkout.

Card Data Protection

Avelond does not store full credit card information on its own servers.


Taxes & Charges

Sales Tax

For shipments within the United States, Avelond does not collect sales tax at the checkout screen. The final order price displayed before your payment confirmation represents the absolute total cost you pay. Any local regional compliance taxes are fully absorbed by Lanpo Cross-Border E-commerce Co., Ltd.

No Hidden Charges

The amount shown at checkout is the amount charged by Avelond for your order.

Import Duties

Orders shipped within the United States do not require customers to pay additional import duties upon delivery.


Fraud Prevention

To protect our customers, some orders may be reviewed for:

  • Payment verification
  • Address verification
  • Fraud prevention screening
  • Unusual purchasing activity

If an order flags any severe billing anomalies during our standardized PCI-compliant gateway screening, our verified team will contact you via email within 12 business hours to secure identity validation. If verification cannot be mutually aligned within 24 hours, the transaction will be automatically canceled and 100% fully refunded to the original payment method.


Order Cancellations & Refunds

Before Shipment

Orders may be canceled for a full refund before entering the shipping phase.

After Shipment

Once an order has been shipped, it cannot be canceled directly. Please refer to our Return & Refund Policy for return eligibility.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.


Need Help?

For billing, payment, or security-related questions, please contact us.

Email: support@avelond.com

Phone: +86 19083356877

Customer Service Hours

Monday–Friday

9:00 AM – 6:00 PM (GMT+8)


Company Information

Avelond is operated by Lanpo Cross-Border E-commerce Co., Ltd.

Business Office

Room 307, 3rd Floor, 102 Bayi Avenue
Xihu District
Nanchang City, Jiangxi Province 330003
China

Primary U.S. Fulfillment Warehouse

621 US-1, Unit D
North Brunswick, NJ 08902
United States