Shipping policy

At Avelond, we are committed to providing transparent shipping information and reliable delivery service. Please review the details below before placing your order.

1. Order Processing & Cut-off Time

Order Cut-off Time: 5:00 PM Pacific Time (PT), Monday through Friday.

Orders placed before the cut-off time begin processing on the same business day.

Orders placed after the cut-off time, or on weekends and public holidays, begin processing on the next business day.

Delivery Time Estimates

Product Type	Processing Time	Transit Time	Estimated Delivery
Home Décor & In-Stock Items	2–5 Business Days	5–10 Business Days	7–15 Business Days
Large Furniture & Specialty Items	5–15 Business Days	10–20 Business Days	15–35 Business Days

Please Note: Certain handcrafted, oversized, or made-to-order products may require additional preparation time. If additional time is required, we will notify you by email.

2. Shipping Coverage

Service Area	Availability
Contiguous United States (48 States)	Available
Alaska (AK)	Not Available
Hawaii (HI)	Not Available
Puerto Rico (PR)	Not Available
Guam & U.S. Territories	Not Available
P.O. Boxes	Not Available
APO/FPO Military Addresses	Not Available

3. Shipping Costs

Shipping Type	Cost
Standard Shipping (Contiguous U.S.)	Free
Additional Taxes	Calculated at Checkout
Import Duties	None for U.S. Deliveries

All applicable charges are displayed before payment is completed.

4. Order Tracking

Tracking Information
A shipping confirmation email will be sent once your order ships.
Tracking information may require up to 48 hours to become active within the carrier's system.

5. Address Accuracy

Important Information
Customers are responsible for providing a complete and accurate shipping address.
Address modifications cannot be guaranteed after an order enters processing.
Avelond is not responsible for delays or losses caused by incorrect shipping information.

6. Delivery Delays

While most orders arrive within the estimated delivery window, delays may occasionally occur due to:

Severe weather conditions
Carrier transportation disruptions
Public holidays
Unexpected logistical events

If a shipment is confirmed lost in transit by the carrier, Avelond will assist with a replacement or refund where applicable.

7. Damaged or Missing Items

Requirement	Details
Reporting Window	Within 72 Hours of Delivery
Contact Email	support@avelond.com
Required Documentation	Order Number, Product Photos, Packaging Photos, Shipping Label Photos

For confirmed shipping damage, manufacturing defects, or missing components, we will provide an appropriate resolution, which may include replacement parts, product replacement, or a refund.

8. Failed Deliveries & Returned Packages

Situation	Resolution
Incorrect Address Provided	Customer may be responsible for redelivery costs
Missed Delivery Appointment	Additional carrier fees may apply
Delivery Refused by Customer	Refund handled according to Refund Policy
Package Returned to Warehouse	Customer will be contacted regarding available options

If redelivery is requested after a package has been returned, additional shipping charges may apply.

9. Business & Contact Information

Information	Details
Brand Name	Avelond
Operating Company	Lanpo Cross-Border E-commerce Co., Ltd.
Business Office	Room 307, 3rd Floor, 102 Bayi Avenue, Xihu District, Nanchang City, Jiangxi Province 330003, China
Primary U.S. Fulfillment Warehouse	621 US-1, Unit D, North Brunswick, NJ 08902, United States
Email	support@avelond.com
Phone	+86 19083356877
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Response Time	Within 24 Business Hours