Refund policy
Return and Refund Policy
At Avelond, we want every customer to shop with confidence. Please review the return, refund, and cancellation terms below before placing your order.
1. Return Window
| Return Term | Details |
|---|---|
| Return Window | Within 30 days from the delivery date |
| Return Approval | Required before sending any item back |
| Return Method | Email support@avelond.com to request return authorization |
| Refund Method | Original payment method |
2. Return Eligibility
| Eligible for Return | Not Eligible for Return |
|---|---|
| Items in resalable condition | Used, stained, scratched, altered, or damaged items |
| Items free from structural damage or signs of heavy wear | Items missing parts, hardware, manuals, or accessories |
| Items securely packed in original packaging | Items returned without approval |
| Items with original protective foam, carton, or crate when applicable | Custom-made or personalized items unless damaged or defective |
Customers may open the package to inspect the product after delivery. Returned items must be unused, undamaged, and securely repacked to prevent damage during return transit.
3. Damaged, Defective, or Incorrect Items
| Requirement | Details |
|---|---|
| Reporting Window | Within 72 hours of delivery |
| Contact Email | support@avelond.com |
| Required Information | Order number, clear product photos, outer packaging photos, and shipping label photos |
| Return Shipping Cost | Covered by Avelond for confirmed damage, defect, or incorrect item |
| Resolution | Replacement parts, replacement item, or refund depending on the situation |
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 72 hours of delivery. Once confirmed, Avelond will cover the related return shipping cost and provide a reasonable solution.
4. Personal Preference Returns
Personal preference returns include reasons such as change of mind, color preference, size preference, measurement error, or ordering the wrong item.
| Return Reason | Return Shipping | Restocking Fee |
|---|---|---|
| Change of mind | Customer responsibility | 15% |
| Color or style preference | Customer responsibility | 15% |
| Measurement error | Customer responsibility | 15% |
| Wrong item ordered by customer | Customer responsibility | 15% |
The 15% restocking fee applies only to customer-responsible returns. It helps cover inspection, repacking, and refurbishment costs.
Avelond does not charge a restocking fee for confirmed damaged, defective, missing, or incorrect items caused by shipping or fulfillment issues.
5. Fragile Home Decor Items
For fragile home decor items such as vases, glass vessels, ceramic decor, or similar products, we strongly recommend inspecting the item immediately after delivery.
| Requirement | Details |
|---|---|
| Inspection | Please inspect fragile items after delivery |
| Personal Preference Return Condition | Item must be unused and free from water marks, scratches, chips, or cracks |
| Packaging Requirement | Original protective foam, carton, and inner packaging must be used |
| Damage During Return Transit | Customer may be responsible if the item is not packed securely |
6. Return Authorization
| Step | Details |
|---|---|
| Step 1 | Email support@avelond.com with your order number and return reason |
| Step 2 | Wait for return approval before shipping the item back |
| Step 3 | We will issue return instructions and a Return Merchandise Authorization RMA |
| Step 4 | Ship the item to the approved return address |
| Step 5 | Send us the return tracking number |
Please do not ship items back without prior approval. Unauthorized returns may be refused or may result in delayed refund processing.
The return address may vary depending on the product type and warehouse routing. We will confirm the correct return address after your return request is approved.
7. Refused Delivery and Failed Delivery
| Situation | Refund Handling |
|---|---|
| Delivery refused by customer without approval | Treated as a customer-responsible return |
| Incorrect address provided by customer | Customer may be responsible for redelivery or return shipping costs |
| Missed delivery appointment | Additional carrier fees may apply |
| Package returned to warehouse due to customer-related reason | Refund handled after inspection and applicable deductions |
Unapproved delivery refusal may cause delays because the package may not be routed directly to our return center.
8. Order Cancellations
| Order Status | Cancellation Result |
|---|---|
| Before dispatch or shipping phase | Eligible for full refund |
| After dispatch or shipping phase | Cannot be canceled directly |
| After shipment has arrived | Return may be requested under this policy |
| Custom-made or personalized order after production begins | Not eligible for cancellation unless defective or damaged |
If you need to cancel an order, please contact us as soon as possible at support@avelond.com.
9. Refund Processing
| Refund Step | Timeframe |
|---|---|
| Return inspection after warehouse receipt | 3–5 business days |
| Approved refund issued | To original payment method |
| Bank or payment provider processing time | Usually 5–10 business days |
Refund timing may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, return shipping costs, and restocking fees may be deducted where applicable for customer-responsible returns.
10. Company and Return Information
| Information | Details |
|---|---|
| Brand Name | Avelond |
| Operating Company | Lanpo Cross-Border E-commerce Co., Ltd. |
| Business Office | Room 307, 3rd Floor, 102 Bayi Avenue, Xihu District, Nanchang City, Jiangxi Province 330003, China |
| Primary U.S. Fulfillment Warehouse | 621 US-1, Unit D, North Brunswick, NJ 08902, United States |
| support@avelond.com | |
| Phone | +86 19083356877 |
| Customer Service Hours | Monday–Friday, 9:00 AM–6:00 PM GMT+8 |
| Response Time | Within 24 business hours |
Please contact us before sending any return. The warehouse address above is not guaranteed to be the correct return destination for every item. We will provide the approved return address after your return request is reviewed.
Last Updated: June 2026