White-Glove Delivery Service

White-Glove Delivery Service
At 品牌, our White-Glove Delivery Service provides professional in-home delivery for furniture and lighting, including careful handling, unpacking, placement, and standard furniture assembly where required.
White-Glove Delivery is an optional paid service and is separate from our complimentary standard shipping.
What’s Included
Service Included
Room-of-Choice Delivery Delivery to your preferred room, subject to safe and reasonable access
Professional Unboxing Removal of protective cartons, wrapping, and packaging
Standard Furniture Assembly Basic assembly where required
Placement Positioning of the item in your preferred location
Packaging Removal Removal of delivery-related packaging after service
White-Glove Delivery does not include hardwired lighting installation, wall mounting, mirror or artwork installation, moving existing furniture, structural modifications, hoisting, crane service, or other specialty installation work.
Hardwired lighting must be installed separately by a qualified electrician.
White-Glove Service Options
Standard White Glove
Suitable for:
  • Houses and townhomes
  • Apartments and condos with suitable elevator access
  • Deliveries requiring up to 2 flights of stairs
  • Properties with normal building and delivery-truck access
White Glove Plus
Please select White Glove Plus if any of the following apply:
  • Delivery requires 3–5 flights of stairs without a usable elevator
  • Your building requires special arrangements such as a COI, reserved freight elevator, loading dock, or restricted delivery hours
  • A standard delivery truck cannot safely access the property or entrance
  • Furniture must be carried more than 150 ft from the unloading point to the building entrance
If you are unsure which service applies, please contact us before checkout.
White-Glove Pricing
White-Glove pricing is based on a billable item count determined by the weight of each item.
Item Weight Billable Item Count
Under 390 lbs 1 billable item
390 lbs and above 2 billable items
The billable item counts for all items in the same order are combined to calculate the final service fee.
Service First Billable Item Each Additional Billable Item
Standard White Glove $300 +$200
White Glove Plus $500 +$200
For example, one item weighing 150 lbs and one item weighing 480 lbs equals 3 billable items.
  • Standard White Glove: $700
  • White Glove Plus: $900
The order in which items are added does not affect the calculation.
Before Delivery
Customers are responsible for confirming that all purchased items can safely pass through the full delivery path and fit in the intended room.
Please check:
  • Entrances and doorways
  • Hallways and turning clearance
  • Stairways and landings
  • Elevator doors and interior dimensions
  • Final room entrance
For apartments, condos, and managed buildings, please also confirm any COI, freight elevator, loading dock, delivery-hour, or building-approval requirements before delivery.
Please review our [Measurement Guide] before placing your order.
Delivery Access & Customer Responsibility
A delivery may be considered a customer-responsible failed delivery if the delivery team cannot safely complete service because of:
  • Insufficient doorway, hallway, stairway, elevator, or turning clearance
  • The item not fitting inside or through an elevator
  • Required COI or building approval not being arranged
  • Freight elevator or loading dock not being reserved
  • Inaccurate or incomplete delivery-access information
These situations are not considered product defects, shipping damage, or delivery errors.
An adult authorized to accept the delivery must also be present during the scheduled delivery appointment.
If Delivery Cannot Be Completed
If White-Glove Delivery cannot be completed because of customer-responsible measurement, access, or building conditions, the following terms apply:
Situation Applicable Charge
Delivery team has been dispatched and arrived White-Glove Service Fee is non-refundable
Item must be returned to our logistics facility Customer is responsible for the actual return transportation cost
Item remains unopened in original protective packaging 15% Restocking & Handling Fee
Item has been unpacked or removed from protective packaging 20% Restocking & Handling Fee
Additional repacking, storage, or special handling is required Additional actual costs may apply
The White-Glove Service Fee is non-refundable once the delivery team has been dispatched and arrived because transportation, labor, scheduling, and on-site service costs have already been incurred.
If an item is unpacked in an attempt to complete delivery but still cannot safely enter the residence or intended room, the 20% Restocking & Handling Fee will apply.
Re-Delivery
If delivery cannot be completed but the customer wishes to arrange another delivery attempt, re-delivery may be available once the access issue has been resolved.
A new White-Glove Delivery fee will apply, and additional storage, transportation, or handling charges may also apply where applicable.
Damage or Delivery Error
Customer-responsible failed-delivery charges do not apply when delivery cannot be completed because of:
  • A verified product defect
  • Damage occurring during transportation under our responsibility
  • An incorrect item delivered by 品牌
  • A verified error made by 品牌 or our authorized delivery provider
Customers should inspect the item upon delivery whenever reasonably possible and note any visible damage on the delivery receipt.
Please photograph any visible product or packaging damage and contact our customer care team promptly.
Need Assistance?
If you are unsure whether your furniture will fit through the delivery path or whether Standard White Glove or White Glove Plus is appropriate for your property, please contact us before ordering.
Email: support@品牌.com Response Time: Within 24 business hours, Monday through Friday.